Using Purple Garden

Can I listen to my live voice reading again?

Can I watch my live video reading again?

FAQ: Purple Rewards: How It Works

FAQ: Crisis Assistance & Emergency Hotlines

FAQ: Pay As You Go (PAYG) Sessions on Purple Garden

FAQ: Emails from Optimove

Tech Guide - What to Do If You Suspect Your Account Has Been Compromised

Block Specific Advisors

Voice & Video Call Transcripts

How is advisor accuracy determined?

How Bonuses Work on Purple Garden

Why can I only have one account on Purple Garden?

How do I send messages to advisors?

Purple Garden Feedback Review Policy

I received a credit for my birthday, but now it's gone. Where did it go?

I'm an advisor on Purple Ocean. How do I give readings on Purple Garden?

How can I change my payment method?

Can I make a direct purchase with a credit card?

What is a Tryout credit?

How do I know if these are real psychics?

How do I redeem a promo code?

Why does it say I'm ineligible for a promo code?

I contacted support but didn't receive a reply. When will someone reply?

My call didn't connect but I was charged. How do I get a refund?

How do I change the card being charged through PayPal?

Why won't my PayPal payment go through? Why can't I purchase credits?

What is the "Cashback" program? How does it work?

Why can't I leave a review for a reading?

I forgot my password. How do I log in?

How can I change the email on my account?