If you’re having trouble purchasing credits with PayPal, a different payment method in your PayPal Wallet may help.

To change the card used for your purchase, log in to your PayPal account and update your payment settings. View PayPal’s instructions for changing your preferred payment method.

If your payment still won’t go through, contact PayPal or your bank or card issuer. They can help you check whether the payment needs authorization and confirm that you’re the one making the purchase.

Learn more about this payment error and the steps you can take.