Purple Garden is here to support you.

To maintain a safe and comfortable environment, you can block advisors you’ve had paid sessions with. Here’s how:

What is the “Block Advisor” feature?

This lets you block specific advisors to stop unwanted contact without losing access to the Purple Garden marketplace.

How do I block an advisor?

In your app, go to Settings > Blocked Advisors.
Search the advisor’s nickname from your paid sessions and select Block.
Unblock anytime from the same screen.

What happens when I block an advisor?

• You and the advisor cannot message or order services with each other.
• The advisor remains visible but inactive for you.
• The messaging field will show as locked.

Can I block any advisor?

No, only those with whom you’ve had a paid session.

Can I unblock later?

Yes, anytime in Settings > Blocked Advisors.

Will the advisor be notified?

No. They receive no notification but will see a generic error if they attempt contact.

Can I still leave reviews?

Yes, for sessions completed before blocking.

Can Purple Garden Support block for me?

Blocking must be done by you in the app; support cannot block for you.

What if an advisor harasses me?

Block immediately, then report through Customer Support.
Our Trust & Safety will handle it from there. 

What if I block accidentally?

You can unblock anytime from Settings > Blocked Advisors.