Why don’t I see a welcome offer on my account?

On Purple Garden, welcome offers are available to new users for their first experience.
If you don’t see a welcome offer, it usually means it’s already been used or isn’t available for this account.

I’m new, so why didn’t I receive a welcome offer?

Welcome offers are designed to be used once per person, not once per account.
If a welcome offer was used previously, it won’t appear again even if a new account is created.

This helps us keep the experience fair and consistent for everyone.

I entered a promo code, but it didn’t apply. What happened?

Promo codes on Purple Garden are validated automatically and may have limits such as:

• One-time use

• First-time eligibility

• Account-level restrictions

If a promo doesn’t apply, it usually means it isn’t eligible for this account.

I remember seeing this offer before. Why has it changed?

From time to time, we update how promotions work to make sure they’re applied as intended and to protect our community.

Because of this, some offers may no longer appear in situations where they previously did.

Did I make a mistake?

No.

In most cases, this simply means the offer has already been used or isn’t eligible. There’s nothing you need to fix.

Can Support add a welcome offer or promo for me?

Welcome offers and promo codes are typically not added manually, since eligibility is checked automatically.

If something doesn’t seem right, our Community Support team is always happy to review your account and help clarify.

What should I do if I believe I’m eligible?

If you think you should have received an offer and didn’t, please reach out to Community Support.
We’ll take a closer look and make sure everything is working as it should.

Does this affect my sessions or my account?

Not at all.

This only applies to promotional offers. Your account and ability to connect with advisors are not impacted.

Is this specific to Android?

Some promotional rules may apply differently depending on platform. If you’re using Android and have questions about an offer, Support can help review your situation.