If your call did not connect or ended before it was successfully established, any unused credits are automatically returned to your Purple Garden account. This usually happens within a few minutes. This doesn’t apply to First Light sessions, which have a fixed price of $24.99 for up to 8 minutes. If your First Light session didn’t connect or was interrupted, please contact our Support team and we’ll review it.

If your credits have not been returned after a few minutes, please contact our Support team so we can investigate.

To help us review your request more quickly, please include:

• The Advisor/Spiritual Practitioner’s name
• The approximate date and time of the call
• A screenshot of the transaction, if available

Our team will review the transaction and assist you further.