We’re sorry your reading didn’t meet your expectations. Finding an advisor you connect with is a personal experience, and we understand that a session may not always feel like the right fit.

Can I receive a refund for my reading?

Purple Garden does not offer refunds for dissatisfaction with a reading. Readings are for entertainment purposes only, and we cannot guarantee an advisor’s statements, advice, predictions, or outcomes.

What if I don’t feel a connection with my advisor?

You’re welcome to end a live reading at any time if it doesn’t feel right for you. Our advisors offer a variety of reading styles, tools, and specialties, and you can explore their profiles to find someone whose approach feels more aligned with what you’re looking for.

What if there was a technical or quality issue?

Please contact our support team and share the details of what happened. We can review the issue and help you understand the next steps.