Each Purple Garden promotion has its own eligibility requirements. If you see an “ineligible promo code” message, checking the offer’s terms can help you understand whether it’s available to your account.

Check the promotion’s eligibility requirements

Some promotions are designed for new clients, while others are personalized offers based on your account history. If you have more than one account, you may receive different promotions on each.

Check the promotion’s expiration date

Your code needs to be redeemed within the promotion period. Check the offer’s expiration details to make sure it’s still active.

Need help with your promo code?

If the offer appears to match your account and is still active, please contact our support team so we can take a closer look. Include:

• The promo code you’re trying to use
• A screenshot of the error message
• The email address linked to your Purple Garden account