Time theft

shante cameron-cuesta
I’m not pleased with my reading because it took over 2-3 minutes just to be introduced with name and DOB. No actual facts were provided and most paid minutes used without anything said. Timer should not start until the initial introduction with name and DOB requested. I would like my money back because by the time my info was requested, the timer was left with 90 seconds to ask questions.



  • Comment author
    • Official comment

    Thank you for reaching out to us. We appreciate your interest in our services. We understand that connecting with an advisor for the first time can take a few minutes to establish a meaningful connection.

    To enhance your experience, we offer free setup time where you can provide your first name, date of birth, and your question to the advisor before any charges begin. This allows you to initiate the session efficiently and make the most of your time.

    If you find that the chat or text communication is taking longer than expected, we encourage you to explore the option of a voice or video call. While the per minute rates may vary slightly (though not in all cases), opting for these modes of communication ensures a faster connection without the need to pause and read or type and wait for responses.

    We are committed to providing you with the best possible service, and we hope these tips contribute to a seamless and satisfying experience. Should you have any further questions or concerns, feel free to reach out to our support team. Support@PurpleGarden.co

  • Comment author

    I agree, I have this issue as well. Introductions and info alone takes about 3mins


Please sign in to leave a comment.